Why am I being billed?
There are many different reasons why a patient would
receive a bill from Solstas Lab Partners. Some of the most common
- We were instructed by the referring physician to bill you
- Your insurance policy is subject to a co-pay, deductible, or
non-covered services provision.
- Information regarding your policy number, group number,
diagnosis code, or other important information was not provided to
Solstas Lab Partners.
- Your insurance company needs information from you as stated on
your EOB (Explanation of Benefits)
- Your policy may not cover any or certain laboratory tests.
- Your testing was deemed by the insurance carrier to be not
- Your policy has maximum benefit limitations.
An explanation of these conditions can be found on
the patient invoice. For a more specific explanation, please
contact the Billing Department of Solstas Lab Partners at
How can I pay Solstas Lab Partners'
You may pay by mail by enclosing a check or money order, or by
writing your credit card information on the back of the invoice
stub. We accept Visa, Mastercard, Discover, & American
Express. If you are paying by credit card, please remember to
include the expiration date and the CVV or security code).
Mail to the address on the invoice.
You may pay online with a credit or debit card via our secure
web portal available at www.solstas.com (click on "Pay
Your Bill" & follow the on screen instructions).
If you prefer to pay by phone you may call our Billing
Department at 1-866-830-9927. If you are paying for more than
one account, please make sure all invoice stubs and/or account
numbers are provided.
How can I submit my insurance information or
corrections and updates to the existing
You may complete the Online
Insurance Update Form or you may call, mail, or fax information
to us at: Billing Customer Service Phone #: 1-866-830-9927 Mailing
address: P. O. Box 35907 Greensboro, North Carolina 27425-5907 Fax
#: 866-747-2487. Please make sure that all the information needed
is supplied and is accurate.
When will my insurance company pay Solstas
Lab Partners' bill?
Responses from insurance companies vary. However, it
normally takes a minimum of 4-6 weeks for Solstas Lab Partners to
receive payment or denial information. Patients usually receive
their explanation of benefits from the carrier several weeks before
Solstas Lab Partners.
Why does my Explanation of Benefits (EOB)
have different information than you show on your bill?
This sometimes happens. Solstas Lab Partners tries to
communicate on the patient invoice the exact message sent to us by
the carrier. However, sometimes the patient receives different
information. If this is the case, please contact us in the Billing
Department at 1-866-830-9927, and we will work together to resolve
Can you explain the information my insurance
company sent to me regarding my benefits?
Solstas Lab Partners staff cannot answer questions
about your specific policy and its provisions. For the best
results, please directly contact the Customer Service Department at
your insurance company
What is a $10.00 billing handling
This is a one-time fee assessed for processing
delinquent accounts that are greater than 30-days past due.